The customer experience can make or break a business. But service doesn't start with the frontline; it only reflects on them. Sometimes the most significant changes have to come from above. It was my pleasure to sit down once again with Anastasia Vladychynska, Customer Experience Consultant, to discuss how she transitioned from corporate life into entrepreneurship. As the CEO's assistant for an international airline, she discovered a flaw in customer relations. Motivated by people and a disrupter by nature, she sought a better way to create happy customers. Here's how Anastasia personally responded to angry letters, developed a customer call line, and did the thing to carve her niche in service consulting. In this episode, Anastasia hints at how she uses these points of the Do The Thing formula: Educate yourself Taking initiative Keep pushing Identifying the why Being selfless Learn more about Anastasia on Instagram @theworldservicecoach. You can also connect with her on Facebook or LinkedIn, and yes, she answers all messages.

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